Privacy Policy

This Privacy Policy outlines the principles governing the processing of your personal data when you use our website at https://fire-flames.com/, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The controller of your personal data is:

Fire&Flames sp. j.

ul. Karpacka 24 lok. B16,

43-300 Bielsko-Biała, Poland

Email: kontakt@fire-flames.com

2. Purposes and Legal Basis for Data Processing

We process your personal data for the following purposes:

• Conducting online chat conversations – based on your consent (Article 6(1)(a) GDPR).
• Handling inquiries via the contact form – to respond to your requests (Article 6(1)(b) GDPR).
• Presenting offers or information – within the scope of our legitimate interests (Article 6(1)(f) GDPR).

3. Data Recipients

Your personal data may be disclosed to the following recipients:

• Postal and courier operators – for delivering correspondence.
• Providers of online chat solutions – to facilitate real-time communication.
• Authorized employees and associates – who need the data to perform their duties.
• Companies providing marketing services – to assist in our promotional activities.
• 4Experience Company – Your contact data (leads) may be transferred to 4Experience company for the purpose of presenting offers or commercial information.

4. Transfer of Data to Third Countries

Your personal data may be transferred to countries outside the European Economic Area (EEA) (e.g., when using tools like Google Analytics or Facebook Pixel). In such cases, we ensure an adequate level of data protection through:

• Standard Contractual Clauses approved by the European Commission.
• Privacy Shield Framework (if applicable).
• Binding Corporate Rules.

5. Data Retention Period

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for:

• Data related to inquiries – up to 3 years from the date of last contact.
• Data processed based on consent – until you withdraw your consent.
• Data processed for legitimate interests – until you object to processing.

6. Your Rights

You have the following rights regarding your personal data:

• Access – You can request access to your personal data.
• Rectification – You can request correction of inaccurate data.
• Erasure – You can request deletion of your data (‘right to be forgotten’).
• Restriction – You can request to restrict processing of your data.
• Portability – You can request to receive your data in a structured, commonly used format.
• Objection – You can object to processing based on our legitimate interests.
• Withdrawal of Consent – You can withdraw consent at any time (this will not affect the lawfulness of processing before withdrawal).
• Complaint – You can lodge a complaint with a supervisory authority in your country.

7. Data Provision Voluntary

Providing your personal data is voluntary but necessary to achieve the purposes outlined. Without your data, we may be unable to provide certain services.

8. Automated Decision-Making and Profiling

Your data may be processed in an automated manner, including profiling, to personalize marketing content according to your interests. This processing will not produce legal effects concerning you or similarly significantly affect you.

9. Cookies

Our website uses cookies to enhance user experience and for analytical purposes.

Purpose of Cookies:

• Session Maintenance – To keep you logged in.
• Analytics – To understand how users interact with our website.
• Marketing – To tailor advertisements to your interests.

Types of Cookies:

• Session Cookies – Temporary files deleted after closing your browser.
• Persistent Cookies – Remain on your device until they expire or you delete them.

Managing Cookies:

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

10. Analytical and Marketing Tools

• Google Analytics – We use Google Analytics for statistical analysis. Data is anonymized.
• Facebook Pixel – Allows us to deliver personalized ads on Facebook.
• Remarketing – We may display ads on other websites based on your previous interactions with our site.

Note: You can opt-out of Google Analytics tracking by installing a browser add-on: Google Analytics Opt-out Browser Add-on.

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission.

12. Contact Information

For any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at:

Email: kontakt@fire-flames.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last Updated: November 13, 2023

14. Acceptance of Terms

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please refrain from using our services.

Fire&Flames sp. j.

We appreciate your trust and are committed to protecting your personal data in compliance with applicable laws.

Additional Information for Non-EU Residents

If you are accessing our services from outside the European Union, please be aware that your personal data may be transferred to, stored, and processed in Poland and other countries where our servers are located. Data protection laws in these countries may differ from those in your jurisdiction. We ensure that adequate safeguards are in place to protect your data as required by applicable laws.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know – You can request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete – You can request the deletion of your personal data.
• Right to Opt-Out – You can opt-out of the sale of your personal data.

To exercise your rights under CCPA, please contact us at kontakt@fire-flames.com.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you believe that we have inadvertently collected such data, please contact us to delete the information.

International Data Transfers

We comply with applicable legal requirements when transferring personal data to countries outside of your jurisdiction, ensuring appropriate safeguards are in place.

Dispute Resolution

Any disputes arising out of or related to this Privacy Policy shall be governed by the laws of Poland, without regard to its conflict of law provisions.

Thank you for taking the time to read our Privacy Policy. Your privacy is important to us, and we are committed to safeguarding your personal information.